ASEEL delivers one-of-a-kind products from remote parts of the world directly to your door. As such, we do not accept returns to exchange one of our unique products for another. However, we understand that sometimes things can go wrong and will accept returns for incorrectly sized clothing or if the products are damaged upon receipt. Please see our return policies below for clarification.
- ASEEL accepts free return within 10 days after delivery of the item, If:
- The item delivered is different from the one being ordered by the customer.
- Size, color, and other specifications does not match the order.
- The product is delivered later than expected date and time.
- The product is fully or partially damaged at the time of delivery.
- Return policy or requirements vary for some products.
- If a return is required, the item must be in the same package as it was delivered.
- Absence of all applicable tags of the product will not be an acceptable return.
- Any product that have been damaged or altered after delivery, will not be an acceptable return.
It will take up to five working days for receipt of a returned products. After being received at our fulfilment center, it will take two working days to process fund return and an additional two days for returned amount to show in your account. NOTE: This timeframe is an estimate for orders within the US and Canada. Other customer locations are subject to varying time frames. We will let you know if processing your order will take more than the typical 9-10 days, which is subject to banking process.
Since we do not accept returns to exchange an item, we do not issue refunds for our products. However, if your item is delivered outside of our 9-10 days, we will offer a store credit for 30% discount off your next item purchased with us.